Help

Help Desk and Desktop Support

Expedited phone support through the DoIT VIP Help Desk is available to SMPH Administration, Academic Affairs, and many Basic Science departments and centers. Employees in other departments should contact their local departmental help desk or the General DoIT Help Desk.

DoIT VIP Help Desk

For general help and questions about campus services

Contact the DoIT VIP Help Desk

SMPH Shared Services IT – Desktop Support

For advanced computer and technology support and consultation

Contact Desktop Support

SMPH IT Teams

For questions, support, or consultations about specific services and tools, contact the relevant SMPH IT team listed below.

Room Reservations

Room Reservations manages the online booking system for SMPH classrooms, lecture halls, meeting spaces in HSLC, CSC, MFCB and WIMR.

Contact Room Reservations

Networking

The Networking group is responsible for maintaining fast, secure, and. reliable network connections on the UW-Madison campus and at several remote locations.

Contact Networking

Educational Technology

Our Educational Technology team provides guidance and support to faculty and staff who want to explore and develop innovative ways to use technology to meet their teaching objectives.

Contact EdTech

Academic & Administrative Analytics

Our Data Analytics Group provides support to the Qlik Sense data analytics platform, hosted by the UW School of Medicine and Public Health. It allows users to interact with data through visualizations, filterable reports, and other formats.

Contact Analytics

Informatics

The Informatics team can provide the computational and informational infrastructure for clinical and translational research.

Contact Informatics

Classroom and AV Services (CAVS)

CAVS manages the audio visual technology in SMPH classrooms, lecture halls, and meeting spaces.

Visit our website for more information

Contact CAVS

Cybersecurity

Our team helps secure the availability, integrity, and confidentially of institutionally developed data, information systems, and electronically controlled infrastructure by providing cybersecurity guidance to all of SMPH.

Contact Cybersecurity

Applications Support

Our team is responsible for implementation and support of vendor-based applications used in academic, administration and delivering education to learners as well as the day to day workflow of the administrative units.

Contact AppSupport

Application Development

Our Application Development is responsible for software application development as well as middleware, to cover data transfer and gaps between vendor-based applications and in-house needs.

Contact AppDev

Department Help Desks