Webex App Replacing Webex Meetings

(Dated: August 11, 2022)

Beginning Friday, August 12, 2022, the original Webex Meetings Desktop App will be replaced with the new unified Webex App. For more information on the unified Webex App including learning about the features of chat, meetings, phone, and voicemail click the “Getting Started with the Webex App” KB article.  If you are currently using Jabber, it will continue to work for now.

What to expect: 

  • On the morning of Friday, August 12, Webex users will see a message appear at the top of their Webex Meetings desktop app saying “Webex Meetings is updating to the new Webex app” with an update now button as shown in the attachment. Once users select update now, the update process will begin. 
  • If the Webex app is already installed on the device when the update process takes place, the Webex app will not be reinstalled. However, the Webex Meetings app will still be uninstalled. 
  • If users never click the update now button, the update process will begin the next time the Webex Meetings app is opened or the computer is rebooted. 
Image of Cisco Webex Meetings Update Now pop up command
Image of Cisco Webex Meetings Update Now pop up command

       

Install using BigFix Offer: 

  • Select the red “W” from the System Tray on the bottom right of the screen. This will launch the IBM BigFix Support Center.  
  • In the offers tab from available software, select “Install Webex – New Client” and then click “here” to accept and install.  

Note:  It may take a several minutes to install.  Click the Progress tab in the IBM BigFix Support Center window, to watch the installation progress. 

Image of Big Fix Support Center Install Webex - New Client Offer
Image of Big Fix Support Center Install Webex – New Client Offer

       

During the update process:  

  • The Webex App will be installed, and the Webex Meetings app will be uninstalled.  
  • Preferences from the Webex Meetings app will be carried over to the Webex app. 
  • The user’s Webex site configured in Webex Meetings app will be moved over to Webex app as the user’s preferred site. 
  • At the end of the update process, users will automatically be signed into the Webex App. 

Post update notes: 

  • As part of the Webex App update process, the desktop version of the Webex Meetings app will be automatically uninstalled from the machine for Windows users and Mac users with administrator privilege. 
  • For standard Mac users without administrator access, an IT admin can uninstall the Webex Meetings app from the machine on their behalf. Cisco provides a tool for IT admins to remove the Webex Meetings app completely. 
  • For more information on removing the Webex Meetings app from a Mac, refer to the following webpage: How do I uninstall Webex software on a Mac? 

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Get Support:   

If you’d like assistance getting the Webex App, please contact SMPH Shared Services IT at support@med.wisc.edu