Email Service Account Access Changes

As of April 2021 you will no longer see any Service Accounts you have access to when logging in to the Outlook web client, it will take you straight to your own email account.  If the Service Account has a password, you can login with the name of the account and the password at the NetID login screen (rather than using your NetID to open your own email).  If the Service Account doesn’t have a password, or you don’t know what it is, login to your own email and click on your profile picture in the upper right corner and click on Open another mailbox….,

then put in the display name of the account that you have access to, click on the proper account and then click Open and it will open the Outlook account in a new browser tab/window.

You can distinguish the tabs for your personal email and the Service Account by color – your account will be blue:

The Service Account will be red:

More detailed instructions are here:

If you are using the Outlook desktop client on a PC, all linked Service Accounts will be automatically mapped into your profile and you can click on the account’s mailbox.  They will show up at the bottom of your folder list

On a Mac, the Service Account will need to be manually setup in your profile – directions are here:  If the Service Account is a large account, it may cause display issues in the Outlook desktop client – folders or sub-folders appearing in the Outlook web client, but not Outlook desktop client.  If this happens, follow the instructions here to bring the folders back:

If there is any trouble or you have any questions please contact either the DoIT Help Desk at 264-4357 and use option 5 for VIP support or use one of our web forms